Air India Express Careers Ground Staff for Freshers in 2026
Are you searching for the Air India Express careers for ground staff? Here you can find detailed information on the latest airport ground staff job for freshers in PAN India. Yes, this time Air India Express hired a fresher for the ground staff. So, if you want to apply for an Air India Express job in February 2026, then you need to check out the article till the end.
Friends just want to request you to read this article till the end to know detailed information about the Air India Express job. In the section below, I have provided all the information you need to apply for ground staff requirements, job descriptions, and how you can apply for Air India Express careers ground staff in February 2026.
Details About Flight Attendant Jobs in February 2026
Company Name
Air India Express
Job Title
Ground Staff
Job Location
PAN India
Last Date Of Application
February 2026
Applying Process
Online
Requirement Criteria for Air India Express Careers
Graduated from a recognized university
Previous experience in customer support or social media management is preferred.
Excellent verbal and written communication skills with a strong command of grammar and punctuation.
Proficiency in using social media platforms and social media management tools.
Strong problem-solving and decision-making abilities.
Empathy and the ability to handle challenging customer situations with patience and professionalism.
Good organizational skills with the ability to prioritize tasks effectively.
Knowledge of customer relationship management (CRM) software is a plus.
Familiarity with data analysis and reporting is beneficial.
Job Descriptions for Air India Express Ground Staff
Monitor social media platforms – Regularly monitor Facebook, Twitter, Instagram, LinkedIn, and other channels to identify customer inquiries, comments, and complaints.
Engage with customers – Respond to customer inquiries and comments promptly, demonstrating a high level of professionalism and empathy. Provide accurate information, resolve issues, and offer appropriate solutions to ensure customer satisfaction.
Resolve customer complaints – Investigate and resolve customer complaints effectively and efficiently. Escalate complex issues to the appropriate internal departments for further assistance, ensuring timely resolution.
Proactive customer outreach – Initiate proactive customer engagement by reaching out to customers who have expressed concerns or negative experiences, and work towards resolving their issues to regain their trust and loyalty.
Maintain brand image – Uphold the organization’s brand image by communicating with customers in a consistent and positive manner. Adhere to brand guidelines and policies while representing the company on social media platforms.
Collaborate with internal teams – Collaborate with various internal departments, such as product development, marketing, and sales, to gather relevant information and provide accurate responses to customer inquiries. Share customer feedback and insights with relevant teams to drive product and service improvements.
Analyze customer trends – Monitor customer interactions and identify trends, common issues, and areas for improvement. Provide insights and recommendations to the function based on customer feedback to enhance overall customer satisfaction.
Documentation and reporting – Maintain detailed records of customer interactions, complaints, and resolutions.
So, guys, if you have checked the above essential criteria and if you think you are eligible for this job, and want to apply for the Air India Express careers for ground staff. First, please visit the airline’s official website by clicking here. Then you will get the official job notice from the company.
After that, you need to click on the apply button below the company’s official page. Then you need to accept the company’s terms and conditions and complete the registration process. After that, you need to log in to the airline’s careers page to apply. After that, the application page will be open. Remember that before starting the application process, you need to prepare a soft copy of your resume and other required documents.
So, I hope this article will help you apply for Air India Express careers for ground staff as a fresher. Remember, you need to apply online from the official airline website and wait for a few days. If your resume is shortlisted, the company’s HR team will contact you to schedule the interview.
Also, I’m going to write more articles to answer your frequently asked questions and help other girls and boys who are too shy to ask but would like to become cabin crew in the future. To you, I wish you all the best in your cabin crew interview.
Company Name – Air India Express Job Title – Ground Staff Job Location – PAN India Last Date Of Application – February 2026 Applying Process – Online Job Descriptions Monitor social media platforms – Regularly monitor Facebook, Twitter, Instagram, LinkedIn, and other channels to identify customer inquiries, comments, and complaints. Engage with customers – Respond to customer inquiries and comments promptly, demonstrating a high level of professionalism and empathy. Provide accurate information, resolve issues, and offer appropriate solutions to ensure customer satisfaction. Resolve customer complaints – Investigate and resolve customer complaints effectively and efficiently. Escalate complex issues to the appropriate internal departments for further assistance, ensuring timely resolution. Proactive customer outreach – Initiate proactive customer engagement by reaching out to customers who have expressed concerns or negative experiences, and work towards resolving their issues to regain their trust and loyalty. Maintain brand image – Uphold the organization's brand image by communicating with customers in a consistent and positive manner. Adhere to brand guidelines and policies while representing the company on social media platforms. Collaborate with internal teams – Collaborate with various internal departments, such as product development, marketing, and sales, to gather relevant information and provide accurate responses to customer inquiries. Share customer feedback and insights with relevant teams to drive product and service improvements. Analyze customer trends – Monitor customer interactions and identify trends, common issues, and areas for improvement. Provide insights and recommendations to the function based on customer feedback to enhance overall customer satisfaction. Documentation and reporting – Maintain detailed records of customer interactions, complaints, and resolutions.
Hello, Everyone I am Paresh Baidya. And an Experienced Airlines Staff.Apart from that, I am a YouTuber and Blogger of AVIATION DREAMER. And I love to making video and writing on the different topic and my hobbies are listening to music and traveling through the country.