AirAsia Jobs in Chennai (Ground Staff)

Job Title – Senior First Officer

Company Name – Air Asia

Job Location – Chennai, Tamil Nadu

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Job Description

• Ensure the correct flight is displayed on FIDS.
• Follow up on PIR i.e. Tracing, Calling & updating passengers.
• Check BTS report for mishandled cases and follow up on BAH cases.
• Ensure departmental KPIs are achieved.
• Ensure security questions are asked and be vigilant at all times.
• Replenish and monitor stationeries, ED cards &, etc.
• Ensure check-in counter and the gate is tidy.
• Ensure cleanliness and tidiness of work area and backup room.
• Ensure no third party check-in and check passengers’ cabin baggage.
• Be vigilant to check visa validity.
• To perform cash collection at sales and excess baggage counter.
• Ensure sales drop is correct and issue remittance envelope.
• Report to Finance for the discrepancy in short of cash.
• Ensure compliance with SOP and T&C.
• Promote and sell all ancillary income.
• Submit overtime claim forms to DE before the deadline.
• Attend to the guest’s complaint.
• Check passenger’s travel documents and to positively identify passengers prior to check-in.
• To be emphatic and to have the initiative to assist passengers in Passenger handling and crisis management (Flight delays, cancellations).
• Ensure safety & security at all times.
• Work as a team and communicate well.

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