Cathay Pacific Hiring Cargo Officer

To lead a cargo team to execute the cargo commercial strategies in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolute compliance with safety and operational standards.

Requirement Criteria

• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
• Minimum 8 years’ experience in cargo, airline or related industry, of which at least 4 years is in a management role
• Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage
• Proven success in building, maintaining and leading a team with sales and operation functions
• Established track record in meeting or exceeding sales and revenue targets
• Demonstrable ability in successful business relationship building
• Strong people and problem-solving skills
• Leads embrace and adapt to constant change

Key Responsibilities

• Lead the local team to achieve an annual revenue budget and to implement the Cargo Business Plan in alignment with Head Office / Regional / Area cargo strategies and specified Key Performance Indicators
• Set and execute local sales plans to generate revenue, balancing short-term and long-term revenue goals in terms of market share, yield, and agency distribution breadth
• Conduct regular reviews of revenue performance and lead the sales teams to take actions where revenue is behind budget
• Lead the team to hunt for new revenue streams, for example, new routes, new frequencies, ancillary charges
• Generate revenue with the perspective of sales channels, product sales, and offline sales development
• Lead the team to provide superb sales customer service in all customer touchpoints so as to drive premium-selling rates and regular business
• Negotiate and execute sales contracts
• Ensure commercial and service directives from Head Office / Regional Office / Area Office, where applicable, are cascaded individual team members
• Provide regular updates to Head Office / Regional / Area teams on key local cargo market information and changes in the competitive landscape
• Conduct regular reviews of commercial and operational work processes to continuously drive efficiency improvement to benefit customers and the Company
• Maintain oversight of port manpower requirements to increase productivity and service provision where possible
• Manage the commercial cost of sales with an appropriate balance between revenue increases against required costs
• Ensure that programs are in place to support e-initiatives to drive the penetration of e-Bookings, e-AWB, e-freight shipments, and other Agent Self-Service functions
• Manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable