Reservations Sales Agent Jobs in Mumbai [Cathay Pacific]
Website Cathay Pacific
Friends, are you looking for reservations sales agent jobs in Mumbai? Then here you can check the details of Cathay Pacific’s latest job vacancy in January 2021. All the fresher can apply for this job online.
Job Title – Reservations Sales Agent
Job Location – Mumbai, India
Application Closing Date – 31st January 2021
Application Process – Online
- Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities
- Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue
- Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience
- Actively contribute to achieving the team’s sales targets
- Act as the professional Contact Centre Agent to handle passenger & travel agent queries across various channels in a ‘Service Straight from the Heart’ manner
- Be at the ‘front end’ of the business with responsibilities to serve walk-in customers as required and respond to passenger and travel agents’ queries/feedback
- Assist direct customers in travel planning, ticketing matters and provide excellent sales service support
- Process flight disruptions and call-outs to affected customers as required
- Actively contribute to achieving the team’s service level targets
- Participate in continuous improvement projects as required
- Any other reasonable task as requested
- Bachelor’s degree.
- Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage
- Excellent telephone manner with the ability to connect and build a relationship via telephone
- Strong command of spoken and written English is a must. Knowledge of Hindi will be an added advantage.
- Demonstrable passion for excellent customer service in line with the brand promise, emphasizing great communication, listening, and problem-solving skills.
- Strong communication, listening, and problem-solving skills
- Good PC literacy skills in Word, Excel, Internet browsing
To apply for this job please visit jobs.cathaypacific.com.