Star Air Careers [Ground Staff]

Minimum Requirements

• Good verbal communication skills.
• Confidence and ability to handle passengers and provide only the best customer service.
• Graduate, Fresher’s can apply

Key Responsibilities

• The CSE forms the backbone of the operations at the airport as they are the main workforce for passenger handling and to ensure safety and services to the passengers.
• The CSE is expected to report for the shift fully groomed as per the company requirement and on time.
• The CSE must check his/her allocation and report for the allocation as prescribed in this manual

Following are the broad allocations which the staff would be required to do

• Reservations
• Floor walking
• Check-in
• Boarding hall
• Baggage make up
• Ramp
• Load and Trim
• Arrivals

Any other additional duties and responsibilities as advised/instructed by the superiors

• The CSE must do the preflight checks as required by the allocation which includes checking outgoing/incoming loads, special handlings, respective kits, and other resources required. He/she shall check the availability and serviceability of all the equipment’s, before starting the job allocation.
• The CSE is required to perform all the job functions of the above allocations as per the company policy as prescribed in this manual.
• The CSE is responsible to do the post-flight work, including documentation and follow-ups as prescribed in this manual and /or as required.
• The CSE is required to keep himself/herself updated for any updates on Policy changes, schemes, market scenarios, etc. through logbooks, briefings, company channels, etc.
• The CSE is directly and wholly responsible for following of all company Policies and Procedures in conformity to various manuals like Ground Handling Manual, Security Manual, Human resource manual, etc.
• The CSE E shall perform the job functions of the allocation while keeping in mind the safety and services aspect to the passengers.