Trujet Hiring Customer Care Service Representative in [Hyderabad, India] 312 views

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Are you looking for Trujet jobs in Hyderabad? Then here you can check out the full details about Trujet airline’s latest hiring for customer care service representative.

Job Description

  • Answer incoming calls professionally and respond to customer’s grievance/queries
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures (SOPs)
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned

Eligibility Criteria

  • Min. Graduate/MBA/PGBDM.
  • Fluent in Telugu, Kannada, English & Hindi is ‘MUST’ for this position.
  • Working experience of around 2-3 years in any organization in a similar position.
  • Preferably from Engineering, Hospitality, or Service industries.
  • Excellent vocabulary & polite command in professional conversation.
  • Computer literate having competency in MS Office incl MIS/reports/mails.

Job Location

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Company Information
  • Total Jobs 3 Jobs
  • Category Airline
  • Location Hyderabad
  • Full Address Shamshabad, Hyderabad, Telangana, India
  • Founded 2013

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