- Job Location Hyderabad, Telangana, India
- Salary N/A INR N/A Month
- Hiring Organization Trujet
- Job Title Customer Care Service Representative
Are you looking for Trujet jobs in Hyderabad? Then here you can check out the full details about Trujet airline’s latest hiring for customer care service representative.
- Answer incoming calls professionally and respond to customer’s grievance/queries
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures (SOPs)
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
- Min. Graduate/MBA/PGBDM.
- Fluent in Telugu, Kannada, English & Hindi is ‘MUST’ for this position.
- Working experience of around 2-3 years in any organization in a similar position.
- Preferably from Engineering, Hospitality, or Service industries.
- Excellent vocabulary & polite command in professional conversation.
- Computer literate having competency in MS Office incl MIS/reports/mails.