Are you searching for an Etihad job vacancy as a fresher at Cairo Airport? Then check out the latest Etihad Airways careers as a contact center manager at Cairo Airport in February 2026. All freshers, both males and females, can apply for these Etihad Airways vacancies.
If you are interested in applying for an Etihad Airways career as a fresher, read this article to the end. In the section below, you will get the details about the Etihad Airways contact center manager requirements, job descriptions, and how to apply online for an Etihad job vacancy for a contact center manager in February 2026.
Etihad Job Vacancy Details in February 2026
| Company Name | Etihad Airways |
| Job Title | Contact Center Manager |
| Job Location | Cairo, Egypt |
| Last Date of Application | February 2026 |
| Application Process | Online |
Recruitment Criteria for Etihad Job Vacancy
- Degree level education preferred, or equivalent.
- Minimum of 7 years of customer service experience
- 3+ years of management experience in an inbound/outbound Contact Center (essential)
- Experience in customer service & in the travel sector
- Six Sigma Green Belt (Black Belt is an advantage)
- COPC implementation leader
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Job Role for Etihad Contact Center Manager
- Oversee daily operations of the dedicated premium team within the contact center, managing both in-house and outsourced teams to ensure exceptional service.
- Define and uphold high-performance standards and service criteria specifically tailored to high-value guest interactions.
- Track and analyse team performance against key KPIs, with a strong emphasis on service quality and guest satisfaction.
- Conduct regular training sessions and workshops to elevate team skills and optimize service delivery.
- Implement clear and effective communication protocols to ensure smooth coordination between in-house teams and outsourced partners.
- Handle escalated cases from high-value guests, providing prompt resolutions that align with premium service standards.
- Analyse performance data to identify trends, anticipate needs, and drive strategic improvements.
- Prepare comprehensive reports on team performance, guest feedback, and operational challenges for senior management review.
- Cultivate a collaborative environment between in-house and outsourced teams to ensure seamless communication and service continuity.
- Develop and implement strategies to enhance the Net Promoter Score (NPS) for this premium guest segment, driving initiatives that strengthen guest satisfaction and loyalty.
Also, here you can check out the latest Flydubai job vacancy for a fresher at Dubai Airport.
How to Apply for an Etihad Job Vacancy
Friends, if you have checked all the details from the above and you think you are fit for this Etihad Airways career. Then you need to click here. It will redirect you to the airline’s official job page. You need to check the latest job update on that page and then click on the Apply Now button.
Then you need to fill out the application form step by step and wait for a few days. If the airline’s HR shortlists your application, they will contact you for a face-to-face interview for the Etihad fresher vacancy.
Also, here you can check out the latest Etihad Airways jobs for freshers.
I think this article will help you apply for the Etihad job vacancy in Cairo, Egypt. So, if your dream is to become an airline staff member, then please check this full article and apply online.
Also, you can contact us for pilot jobs, cabin crew jobs, and ground staff jobs. On Aviation Dreamer’s official website, you will get attractive interview tips for your cabin crew and ground staff, which will help you clear your interview easily.
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