IndiGo asks its staff to tone down – www.aviationdreamer.com
In an admission that it has been unfair to its passengers at times, India’s biggest passenger airline IndiGo has asked its crew to tone down and de-escalate unruly matters during its flight operations. “In such situations, the first action is to defuse the situation – by all possible means. Each one of you is empowered and trained to de-escalate […]
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