IndiGo Asks Its Staff To Tone Down - The Economic Times

In an admission that it has been unfair to its passengers at times, India's biggest passenger airline, IndiGo, has asked its crew to tone down and de-escalate unruly matters during its flight operations. “In such situations, the first action is to defuse the situation by all possible means. Each one of you is empowered and trained to de-escalate the situation,” IndiGo’s fleet supervisor Karuna Singh wrote in an internal email on Sunday, which was reviewed by ET Prime. “Seeking an apology letter is indeed not a step, either toward de-escalation or toward finding a solution to the situation at hand; and is most certainly not in any regulation, policy, or law.” Last month, Dr. Saurabh Rai, a cardiologist, raised the issue of mosquitoes in an IndiGo aircraft, a video of which went viral. There was no remedy offered to him, he had said. Instead he was caught by his collar and removed from the flight, and was asked to tender an apology by the airline crew. He was also forced to delete all the photographs from his phone taken inside the aircraft. Singh told the airline crew that they need to “defuse issues that may arise out of” a raised voice, or aggressive physical postures – physical contact, display of dissatisfaction towards services provided, or use of abusive words. The above behaviours can be displayed during scenarios such as delayed departures, unfulfilled service delivery, like unavailability of the preferred seat or meal, consumption of alcohol, demand for self-offloading, or customer’s personal issue. “We, as aviation personnel, must be able to isolate actual unruly behaviour and take adequate actions as prescribed,” Singh said, adding, “If a customer changes his behaviour during the de-escalation phase and starts complying with the requirements, then the matter ends there itself.” Only when the passenger breaches laid-down conditions of unruly behavior in the airline’s manuals should they be handed over to the local security agencies for action with appropriate documentation; else, they should be allowed to continue the journey, Singh told employees. Indigo Airlines Recruitment for Ground Staff 2025 He also asked that “if at any stage you do not agree with your colleague’s actions of deeming a passenger unruly, please do escalate the concern,” signing off the letter with a reminder for safe skies and “big smiles .. ET Prime first reported on May 7 that the airline has decided to introduce electronic bats on its planes to control the growing menace of mosquitoes. Civil aviation minister Suresh Prabhu, who took charge in May, had tweeted about the Rai incident and launched a probe. But to be sure, that was not the only incident that had made IndiGo look bad in the past few months. Thank you for visiting the AVIATION DREAMER website to read more articles related to aviation jobs. Check out below – Emirates is Hiring Ground Staff – Apply online ET Prime first reported on May 7 that the airline has decided to introduce electronic bats on its planes to control the growing menace of mosquitoes. Civil aviation minister Suresh Prabhu, who took charge in May, had tweeted about the Rai incident and launched a probe. But to be sure, that was not the only incident that had made IndiGo look bad in the past few months. And again, Last November, another video showing IndiGo Airlines ground staff manhandling and pinning down a passenger at Delhi’s Indira Gandhi International Airport had gone viral on social media and made its way to prime-time television debates. News Source - The Economic Time The World’s Top 10 Airports customer review in 2024 Qatar Airways to apply soon to start a Domestic airline in India Also, more articles will help you to get connected and updated with the aviation industry. For more details, you can send me your YouTube video or message me on my Facebook page. Also, you can comment below to get a quick reply … YouTube Channel — https://www.youtube.com/c/AVIATIONDREAMERFacebook Page —https://www.facebook.com/aviationdreamer/

IndiGo asks its staff to tone down – The Economic Times

IndiGo asks its staff to tone down – www.aviationdreamer.com