Air India Customer Service – Hello everyone welcome to Aviation Dreamer. This is the most waiting article for all the Aviation Lover or Air India Job lovers. So, today I am gonna write on Air India Customer Service position of Ground Staff. Today’s topic is – Air India Customer Service Officer Job in Bangalore. Without skipping, any single sentence read it fully to know everything about this job.
Air India Customer Service Officer Job Roll
- Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS, etc.) in order to ensure smooth flight operations (Pre/Post-flight).
- Ensure safe and secure operations and flight departure on or before the scheduled time in coordination with the respective flight supervisors.
- Establish counter management, queue management, and proper boarding guidelines.
- Coordinate crew movement as per airline specifications.
- Handle staff grievances and complaints and other administrative issues which need not be escalated.
- Arrange and ensure transportation of crew and staff, where applicable.
- Monitor the flight operations including pre-flight, arrivals, departure, and post-flight activities.
- Conduct briefings in advance of the day’s operations and solutions to the problems faced by the staff periodically.
- Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager wherever required.
- Handle multiple tasks to maintain optimum work output.
- Assist and guide team/staff when facing difficulty in handling passengers.
- Process standby passengers, interline passengers, upgrading, and passengers require special handling.
- Conduct pre-flight briefing and ensure that his subordinates are conversant with the standing regulations and procedures.
- Ensure that each passenger is handled according to precision timing and procedures as per airline standards. Assist and guide Customer service agent I and agent II facing difficulty in handling passengers.
- Ensure FHR is properly filled and timely signed by the respective airline representative.
- Coordinate the activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically.
Required Educational Qualification
- Bachelor’s/Master’s Degree or, Equivalent
- Minimum 24 months of experience in the relevant field.
- Should be able to handle different situations.
- You Should have good command over computer applications’ personal characteristics and behaviors.
- Possesses openness to new challenges.
- Allows being ready to take on challenges and meet deadlines.
- Possesses good communication skills.
- Should have the ability to solve problems.
- Should be service oriented.
Passport Mandatory – Issuance of a Passport should be less than 5 years.
Police Verification – The date of the issue should be within 3 months of the date of the interview. (Issued by the – Superintendent of Police or senior authority)
How To Apply
Requested all the Interested candidates to send their resumes with 2 passport size photographs ( white background) to the below-mentioned address of Air India Sats. Also, you can apply online buy fillup out an online form and you should attach your updated resume. Check out the details in the below option.
Apply by Post
Air India SATS Airport Services Private Limited,
Correspondence Address: Plot NO: C-05L,
Kempegowda International Airport,
For any further assistance please contact: 080-66783411
Click Here to apply for Air India Customer Service Officer Online from their official website. Click Here to check the same information from AISATS’ official website.
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