Top 10 Airline Interview Questions and Answers

Published by Paresh Baidya on

Friends, are you gonna attend the airline interview? Then here in this article, you will get the top 10 airline interview questions and answers for cabin crew and ground staff positions, which help you prepare for the airline job interview. I made this question list after taking 20 to 22 reviews from the applicant who already cleared their interview.

So, if you are searching for help to get prepared for a SpiceJet interview as a fresher, then here in this article you will get the 10 most important interview questions asked by the airline HR to their applicant. Also, you will get some interview tips and tricks. Which will help you get selected for the airline job interview.

airline interview questions answers

Top 10 Airline Interview Questions List

  1. Tell me about yourself
  2. Why do you want to be a flight attendant?
  3. The job of an airline staff involves a lot of time away from family and friends. how would you handle this?
  4. What does customer service mean to you?
  5. Why are you interested in this position?
  6. Why should I hire you as a ground staff?
  7. What do you know about the ground staff?
  8. What is your experience in customer service?
  9. How do you handle difficult passengers?
  10. What do you know about our airlines?

Top 10 Airline Interview Questions and Answers

  • Tell me about yourself

    #Tips Number 1 – This will be the first flight attendant interview question you must answer. My advice is to make sure you create a positive first impression by demonstrating good manners and also by talking about the skills and qualities you have that will enable you to excel as a flight attendant for their Airline.

    Now in your answer talk about how your personal life is suited to the role of a flight attendant and how you will be a positive role model for their Airline.

    So here are some brilliant sample answers to that first flight attendant interview questions Tell me about yourself –

    “Thank you for allowing me to be interviewed for this flight attendant position today with your airline. I would describe myself as diligent industrious great with people resilient and trustworthy. Over the years I have built up experience in situations that are similar to the role of a flight attendant. I know how to deliver excellent customer service and I am acutely aware of how important it is to the reputation of your airline. I can multitask remain calm under stressful situations and I can be relied upon to adhere to strict safety and training rules and procedures. My personal life is very much suited to the role of a flight attendant and I am available to work the hours required and extra shifts when needed to support the airline. If you employ me as a flight attendant, I will always put the safety of your passengers and other flight attendants and Airline staff at the Forefront of my work, I will be energetic enthusiastic, and positive and always be a great role model and representative of the airline's brand”

  • Why do you want to be a flight attendant?

    #Tips Number 1 – if you say that you want to be a flight attendant because it's a glamorous or well-respected job you probably won't get hired.

    #Tips Number 2 – instead focus on the positive aspects of the position such as the level of responsibility that comes with being a flight attendant, and the fact that you will get to make a positive difference in people's lives in the role.

    So here's the sample answer to help you

    I want to be a flight attendant because I am a people person at heart, I love to travel, I want a job that's not desk-bound, and above all, I will enjoy the level of responsibility that comes with the position.
    I also want to be a flight attendant because I will get to experience different countries and cultures, and I will get to have a positive impact on people's lives by making their flights memorable, safe, and enjoyable

  • The job of an airline staff involves a lot of time away from family and friends. how would you handle this?

    #Tips Number 1 – now lots of people apply to become an airline staff without really considering the challenging aspects of the role being away from home is just one of them.
    it is important in your answer to demonstrate you have seriously considered what it will be like to be
    away from home for so many hours and days at a time including working sociable hours.

    So here's the sample answer to help you

    Before applying to become a flight attendant, I studied the role and the job description carefully, including the parts of the position that might be challenging.

    It was important for me to make sure I could meet the demands of the role and consistently perform my duties to a high standard if I was successful. Now the fact that I will be away from home are my friends and family is a positive thing because it just makes you appreciate them even more.
    I already have experience being away from my friends and loved ones so this will not be a problem for me.
    I am looking forward to being away from home and committing myself to the airline and the hours that come with the role of a flight attendant.

  • What does customer service mean to you?

    #Tops Number 1 – this is a difficult flight attendant interview question to answer correctly. Most candidates stumble on this question because they don't really know what customer service is.

    #Tips Number 2 – the following answer is a great example of how to respond to this interview question that demonstrates you fully understand how important great customer service is as a flight attendant.

    So here's the sample answer to help you

    “Customer service means exceeding expectations, going above and beyond what is required, doing everything on time, and communicating in a professional, positive, and cheery manner.

    Customer service means leaving a positive impression on the passenger that makes them want to use the airline time and time again in the future, and that encourages them to share their positive experience with their friends and family.”

  • Why are you interested in this position?

    I am interested in becoming a ground staff because I have a passion for providing excellent customer service and a love for the fast-paced and dynamic environment of an airport. I have always been fascinated by the inner workings of an airport and the role that ground staff plays in ensuring a smooth and efficient operation. I believe that my previous experience in customer service, my ability to work well under pressure, and my excellent communication skills would make me a great fit for this role. I am eager to apply my skills and experience to contribute to the success of the airport and provide passengers with a positive travel experience.

  • Why should I hire you as a ground staff?

    You should hire me as a ground staff because I bring a unique combination of skills and experience that would make me an asset to your team. I have [X number of years/months] of experience in customer service and am well-versed in handling a wide range of situations, from resolving complaints to providing information and assistance. I am a fast learner, adapt well to change, and remain calm under pressure, which are all important qualities for ground staff. Additionally, I have excellent communication and interpersonal skills, which enable me to work effectively with passengers and colleagues from diverse backgrounds. I am confident that my passion for customer service and my commitment to providing a positive experience for passengers would make me an ideal candidate for the role.

  • What do you know about the ground staff?

    As someone passionate about the aviation industry, I have done extensive research on the role of ground staff in an airport. I know that ground staff plays a crucial role in ensuring a smooth and efficient operation, from checking in passengers and handling baggage to directing passengers to their gates and providing information and assistance. I also understand that ground staff must be knowledgeable, friendly, professional, and able to handle multiple tasks at once, as well as follow procedures and protocols for the safety and security of passengers, staff, and equipment. The ground staff are the face of the airport and play an important role in providing a positive travel experience for passengers.

    Note – if you are looking for Dubai airport jobs, please check the link here.

  • What is your experience in customer service?

    I have [X number of years/months] of experience in customer service and I am skilled in handling difficult situations, resolving customer complaints, and providing excellent service.

  • How do you handle difficult passengers?

    I approach every passenger with empathy and patience and try to understand their concerns. If a situation becomes difficult, I remain calm and professional and try to find a solution that satisfies both the passenger's and the company's policies.

  • What do you know about our airlines?

    Friends I suggest you go through the Wikipedia website to know about any airline. Before attending your interview you need to have a good idea about the airline like headquarters, fleet size, hubs, key people of the company, and when the company was founded.

Here you can get the latest ground staff job vacancies in Indigo Airline.

So, if you want to apply for an airline job vacancy then the above top 10 airline interview questions and answers list will help you to crake the interview. I think my information will help you to get your dream job.

Also, you can contact us for pilot jobs, cabin crew jobs, and ground staff jobs. On Aviation Dreamer’s official website, you will get attractive interview tips for your cabin crew and ground staff which will help you to clear your interview easily.

If you have any more queries to ask me related to these jobs please comment below or you can contact me on my Facebook page and YouTube channel. Thank You.

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Paresh Baidya

Hello, Everyone I am Paresh Baidya. And an Experienced Airlines Staff.Apart from that, I am a YouTuber and Blogger of AVIATION DREAMER. And I love to making video and writing on the different topic and my hobbies are listening to music and traveling through the country.

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