Flight Attendant Interview Questions and Answers for Freshers in 2024

Hello everyone welcome to Aviation Dreamer. Do you want to become a flight attendant? Then you need to check out this article till the end because, in this article, I will tell you about flight attendant interview questions and answers. Which will help you to pass any flight attendant interview.

So if you are applying to become a flight attendant with any Airline. Whatsoever make sure you stay connected with our website. Because I promise to help you be the standout candidate and to achieve that goal.

Things to Discuss in This Article

1. The first thing is I am going to give you a list of flight attendant interview questions that I strongly recommend you prepare for your interview. I believe these questions will come up during your flight attendant interview and you must have top-scoring answers already prepared.
2. The 2nd thing is I will give you two very important tips for answering each of the interview questions correctly.
3. Then 3rd thing I will give you a top score boring example answer to each flight attendant interview question to help you pass on the very first attempt.

Flight Attendant Interview Questions List

1. Tell me about yourself
2. Why do you want to be a flight attendant?
3. A passenger on board a flight is refusing to follow the rules how would you handle this situation?
4. The job of a flight attendant involves a lot of time away from family and friends. how would you handle this?
5. Tell me about a time when you went above and beyond for a customer.
6. What are the most important skills and qualities needed to be a great flight attendant?
7. What does customer service mean to you?
8. What is the role of a flight attendant?
9. Why have you chosen our airline to become a Flight Attendant?
10. What is your biggest weakness?
11. What makes you better than the next candidate and therefore, why should we offer you the position of Flight Attendant?
12. How do you feel about working with people from different backgrounds?
13. What is the best example of customer service that you have come across?
14. Have you ever lost your temper?
15. How many times have you called in sick within the last year?
16. What can you tell us about our airline?
17. What are the main strengths that will help you to become an effective Flight Attendant?
18. Where do you see yourself in 5 years’ time?

Also, check out some flight attendant interview tips for you

1. Tell me about yourself

#Tips Number 1 – This will be the first flight attendant interview question you must answer. My advice is to make sure you create a positive first impression by demonstrating good manners and also by talking about the skills and qualities you have that will enable you to excel as a flight attendant for their Airline.

Now in your answer talk about how your personal life is suited to the role of a flight attendant and how you will be a positive role model for their Airline.

So here are some brilliant sample answers to that first flight attendant interview questions Tell me about yourself –

“Thank you for giving me the opportunity to be interviewed for this flight attendant position today with your airline. I would describe myself as diligent industrious great with people resilient and trustworthy. Over the years I have built up experience in situations that are similar to the role of a flight attendant. I know how to deliver excellent customer service and I am acutely aware of how important it is to the reputation of your airline. I can multitask remain calm under stressful situations and I can be relied upon to adhere to strict safety and training rules and procedures. My personal life is very much suited to the role of a flight attendant and I am available to work the hours required and extra shifts when needed to support the airline. If you employ me as a flight attendant, I will always put the safety of your passengers and other flight attendants and Airline staff at the Forefront of my work, I will be energetic enthusiastic and positive and always be a great role model and representative of the airline’s brand”

2. Why do you want to be a flight attendant?

#Tips Number 1 – if you say that you want to be a flight attendant because it’s a glamorous or well-respected job you probably won’t get hired.

#Tips Number 2 – instead focus on the positive aspects of the position such as the level of responsibility that comes with being a flight attendant, and the fact that you will get to make a positive difference in people’s lives in the role.

So here’s is the sample answer to help you

I want to be a flight attendant because I am a people person at heart, I love to travel, I want a job that’s not desk-bound, and above all, I will enjoy the level of responsibility that comes with the position.

I also want to be a flight attendant because I will get to experience different countries and cultures, and I will get to have a positive impact on people’s lives by making their flight a memorable, safe, and enjoyable one

3. The job of a flight attendant involves a lot of time away from family and friends. how would you handle this?

#Tips Number 1 – now lots of people apply to become a flight attendant without really considering the challenging aspects of the role being away from home is just one of them.

It is important in your answer to demonstrate you have seriously considered what it will be like to be
away from home for so many hours and days at a time including working sociable hours.

So here’s the sample answer to help you

Before applying to become a flight attendant, I studied the role and the job description carefully, including the parts of the position that might be challenging.

It was important for me to make sure I could meet the demands of the role and consistently perform my duties to a high standard if I am successful. Now the fact that I will be away from home are my friends and family is a positive thing because it just makes you appreciate them even more.

I already have experience being away from my friends and loved ones so this will not be a problem for me.

In fact I am actually looking forward to being away from home and committing myself to the airline and the hours that come with the role of a flight attendance.

Also, you can check out American Airlines’ latest jobs here.

A passenger on board a flight is refusing to follow the rules how would you handle this situation?

#Tips Number 1 – so this is another common flight attendant interview question that I recommend you prepare for. The question is assessing your ability to use effective listening and communication skills.

#Tips Number 2 – It is really important to mention that you would follow your training and the airline’s rules and procedures when dealing with situations of this nature. Make sure you give a confident answer that demonstrates you can achieve a successful outcome.

So here’s the sample answer to help you

“I would handle this situation by following my training and the rules and procedures of the airline. I would remain calm, polite and professional whilst communicating with the passenger. I would use active listening skills and show empathy and understanding if necessary.

I would ask the passenger questions to establish the reasons why they were not prepared to follow the rules, and then explain why they were needed for their own safety, and the safety of other passengers and aircrew. By being resilient, confident, and professionally assertive, I believe I would be able to de-escalate the problem and persuade the passenger to follow the rules of the airline.”

Tell me about a time when you went above and beyond for a customer.

#Tips Number 1 – so this next flight attendant interview question is assessing your ability to provide outstanding customer service something which is vital in the role.

#Tips Number 2 – give a specific situation you’ve been in where you took your time to go above and beyond for a customer.

So here’s the sample answer to help you

“In a previous customer service role, I was dealing with a confused customer on the telephone. The elderly customer had never placed an order on a website before, and even though I had strict hourly customer service targets to achieve, I knew I needed to go above and beyond for this particular customer and take my time.

I asked them questions to determine which product they wanted to purchase. Now once we had established the product they wanted to buy, I spent time reassuring them the online payment system was Secure before walking them through the online payment process.

now although this particular call took much longer than my call handling times allowed, it was important to go above and beyond for the customer based on their needs. Now once I’d finished helping the customer, they went on to leave a fantastic five-star review online for our business.”

What are the most important skills and qualities needed to be a great flight attendant?

#Tips Number 1 – this next flight attendant interview question is obviously assessing your understanding of the role if you can’t list all of the skills needed, you won’t get the job.

#Tips Number 2 – my advice is to read the job description for the flight attendant role you applied for prior to attending your interview.

So here’s the sample answer to help you

“you need numerous skills and qualities to excel in the role of a flight attendant. You need to be safety focused and be able to follow strict rules and procedures as a priority. Afterall, the role of a flight attendant is to ensure the safety and comfort of the passengers;

You must possess outstanding customer service skills because the airline is dependent on passengers flying with them time and time again in the future. If the customer service is poor the passenger will use a different airline.

You must have excellent communication and interpersonal skills be a good listener, be able to de-escalate conflict, and quickly overcome issues with co-workers if they ever occur. other important skills and qualities of a flight attendant include being flexible and adaptable, having a positive and cheery nature, being good with numbers, and being able to work at PACE whilst multi-tasking.”

If you want to apply for any other airlines like Qatar Airways cabin crew jobs, please check the link.

What does customer service mean to you?

#Tops Number 1 – this is a difficult flight attendant interview question to answer correctly. Most candidates stumble on this question because they don’t really know what customer service is.

#Tips Number 2 – the following answer is a great example of how to respond to this interview question that demonstrates you fully understand how important great customer service is as a flight attendant.

So here’s the sample answer to help you

“Customer service means exceeding expectations, going above and beyond what is required, doing everything on time, and communicating in a professional, positive, and cheery manner.

Customer service means leaving a positive impression on the passenger that makes them want to use the airline time and time again in the future, and that encourages them to share their positive experience with their friends and family.”

What is the role of a flight attendant?

#Tips number 1 – can you imagine getting to the end of your flight attendant interview and they ask you this question but you can’t really answer it? Most people will say a flight attendant is there to serve the passengers but if you say that on its own you probably won’t get the job!

#Tips Number 2 – there is one word you must really focus on in your answer and that word is safety.

So here’s the sample answer to help you

“The role of a flight attendant is to ensure the safety, security, and comfort of all passengers on board the flight. Safety is always the number one priority. Flight attendants also provide excellent customer service both before, during and after a flight whilst at the same time creating a positive and welcoming environment for all passengers.”

Here you can check out Emirates airline’s latest cabin crew interview dates for fresher experiences.

Hope this flight attendant interview questions and answer list will help you to crack your airline interview. If you need more sample answers save this page because our expert is prepared with the best answers for you. So soon this page will be updated.

So, hope this article will help you to clear your flight attendant interview. It can be any airline and any country. This flight attendant interview questions list is like all one for fresher to experienced applicants.

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