Question 1

Can you tell us about yourself?

Accepted Answer

I have been working for Company A for the last 4 years. I started out as a part-time junior sales associate and was promoted to store senior sales associate and recently assistant manager. Meanwhile, I graduated from College B with a major in economics studies.

Question 2

What do you know about Air India as an airline?

Accepted Answer

Air India is the flag carrier airline of India. It was founded in 1932 by J.R.D. Tata as Tata Airlines, and it became a public limited company in 1946. In 1953, the Indian government nationalized the airline and renamed it Air India. Air India is headquartered in Mumbai, India, and operates a fleet of over 140 aircraft. The airline served more than 100 domestic destinations and more than 50 countries. Also, Air India is a member of Star Alliance.

Question 3

Why do you want to be a cabin crew member at Air India?

Accepted Answer

Sample Answer 1 - I have always been fascinated by airplanes and flying. I remember being a kid and watching planes take off and land at the airport. I was always amazed at the thought of flying, traveling far and wide. I believe that my passion for aviation and my knowledge of the industry will make me a valuable asset to the Air India cabin crew team. I am also confident that I have the skills and qualities that will make me a good cabin crew member. I am a hard worker, I am detail-oriented, and I am able to work well under pressure. I am a good communicator and I am able to interact with people from all walks of life.Sample Answer 2 - I have always been interested in a career in customer service, and I believe that being a cabin crew member with Air India would be the perfect opportunity to combine my passion for helping people with my love of travel. I am confident that my skills and qualities include -1. Excellent customer service skills2. Strong communication skills3. Ability to work well under pressure4. Ability to multi-task5. Flexibility and adaptability6. Excellent teamwork skills7. A positive attitude, and willingness to go the extra mile.This will help me become a successful cabin crew member. I am also familiar with the Air India brand and am impressed with the airline's commitment to safety and customer service. I am confident that I will be a valuable asset to the Air India cabin crew team and I look forward to starting my career with this prestigious airline.If you are searching for an Indigo cabin crew interview, please check the article.

Question 4

How do you ensure the safety and comfort of passengers during a flight?

Accepted Answer

The safety and comfort of passengers is the top priority of every cabin crew. Here are some of the ways to ensure the safety and comfort of passengers during a flight:1. Conduct a thorough pre-flight check of the aircraft to ensure that all safety equipment is in working order.2. Give a clear and concise safety briefing to all passengers, explaining the location of emergency exits, oxygen masks, and other safety equipment.3. Be aware of any passengers who may require special assistance, such as those with disabilities or who are traveling with young children.4. Monitor the cabin for any potential hazards, such as loose objects or passengers who are behaving in a disruptive manner.5. Be responsive to passenger requests and inquiries.6. Provide food and beverages to passengers as needed.7. Ensure that the cabin is clean and tidy.8. Assist passengers with disembarking the aircraft.9. Debrief with other crew members to ensure that the flight went smoothly.

Question 5

What qualities do you possess that make you a good fit for the cabin crew role?

Accepted Answer

Sure, here are two sample answers on what qualities make a good cabin crew -Excellent customer service skills – Cabin crew members are responsible for the safety and comfort of passengers, so they must be able to provide excellent customer service. This means polite, friendly, and helpful to travelers from all walks of life.Strong communication skills – Cabin crew members must be able to communicate effectively with passengers, crew members, and other airport personnel. This means being able to speak clearly and concisely and being able to understand and follow instructions.Ability to work well under pressure - Cabin crew members often work long hours and may be required to work under stressful conditions. Hence, they need to work well under pressure and remain calm in difficult situations.Flexibility and Adaptability – Cabin crew members may be required to work different shifts and may be required to travel to different destinations. Hence, they need to be flexible and adaptable and able to adjust to changing circumstances.Positive attitude – Cabin crew members are often the face of the airline, so they must have a positive attitude and be able to interact with passengers in a friendly and professional manner.

Question 6

How do you handle stressful situations or difficult passengers?

Accepted Answer

Cabin crew members are trained to handle stressful situations and difficult passengers with stress, professionalism, and empathy. When faced with challenging situations, they remain calm and actively listen to passengers' concerns without interruption.They empathize by acknowledging the passenger's emotions and frustrations and remain respectful and polite throughout all interactions. They always follow company procedures and safety protocols, focusing on finding practical solutions to solve the problems at hand. If necessary, they may involve senior crew members or the flight deck for additional assistance.

Question 7

How do you handle emergencies or unexpected situations on board?

Accepted Answer

Emergencies or unexpected situations on board can be stressful and chaotic. However, it is important to stay calm, follow procedures, and communicate effectively. By doing so, you can help ensure that the situation is handled in a safe and professional manner.

Question 8

Describe a time when you provided exceptional customer service in a previous role.

Accepted Answer

I was working as a customer service representative for an online retailer. One day, I got a call from a customer who was very upset. She ordered a dress for a special occasion and it didn't arrive on time. He got angry and threatened to cancel the account.I stayed calm and listened to her concerns. I apologized for the inconvenience and explained that the dress was delayed due to a shipping error. I offered to refund her money or send her a dress instead. She chose to be dissatisfied with the dress and I promised to expedite the shipment.The next day, I called the customer to inform them that the dress had been shipped. He was very happy and thanked me for my help. He said I gave him exceptional customer service and he would definitely shop with our company again.I am happy that I was able to solve the customer's problem and he is satisfied with my service. I believe that providing exceptional customer service is important because it can help build customer loyalty and ensure repeat business.In the same way, you can make your answer as well.

Question 9

How do you maintain a professional appearance and demeanor at all times?

Accepted Answer

Maintaining a professional appearance and demeanor is important to me because it shows that I am respectful of others and that I take my work seriously. Here are some of the things I do to maintain a professional appearance and demeanor:1. I dress appropriately for my role2. I am well-groomed3. I am polite and respectful to others4. I am polite and respectful to others5. I am polite and respectful to others

Question 10

What are the responsibilities of a cabin crew member, and what do you think is the most important aspect of this role?

Accepted Answer

Cabin crew members, also known as flight attendants, are responsible for the safety and comfort of passengers on aircraft. Their duties include:1. Greeting passengers and ensuring they are seated in their assigned seats.2. Providing safety briefings and demonstrating how to use emergency equipment.3. Serving food and beverages.4. Ensuring that the cabin is clean and tidy.5. Attending to passengers' needs, such as providing medical assistance or helping with children.6. Resolving any customer service issues.7. Monitoring the cabin for safety hazards.8. Coordinating with the flight deck in the event of an emergency.The most important aspect of the cabin crew role is safety. Cabin crew members are responsible for ensuring that passengers are safe during flight, and must be prepared to respond to any emergency. They must be able to provide excellent customer service and ensure passengers have a comfortable and enjoyable flight.

Question 11

How do you handle conflicts or disagreements with your colleagues?

Accepted Answer

Conflicts and disagreements are a normal part of working life. However, it is important to be able to handle them in a professional and productive manner. Here are some tips on how to handle conflict or disagreements with your coworkers:1. Stay calm and professional2. Listen to your colleague's perspective3. Be respectful4. Focus on the issue, not the person5. Be willing to compromise6. If you can't resolve the conflict on your own, seek help from a supervisor or mediator

Question 12

How would you handle a situation where a passenger is afraid of flying?

Accepted Answer

As a flight attendant, I would handle a situation where a passenger is afraid of flying by following these steps:1. Stay calm and professional2. Listen to the passenger's concerns3. Offer reassurance4. Offer practical help5. Acknowledge the passenger's feelings6. Be patient7. Offer to contact a medical professional

Question 13

Are you comfortable working irregular hours and being away from home for extended periods?

Accepted Answer

Yes, I am comfortable working irregular hours and being away from home for long periods of time. I understand that this is a job requirement of a flight attendant, and I am willing to make the necessary sacrifices. I am also aware that this type of work can be demanding, but I am confident that I have the necessary skills and experience to succeed.

Question 14

Describe your experience working in a team-based environment.

Accepted Answer

I have had the pleasure of working in a variety of team-oriented environments throughout my career. I have found that I am most effective when I am able to work closely with others to achieve a common goal. I am a good communicator and I am able to listen and understand others' points of view. I am a good problem solver and I am able to work collaboratively to find solutions. I am confident that I have the skills and experience necessary to succeed in a team-oriented environment.

Question 15

How do you ensure the compliance of passengers with safety regulations and procedures?

Accepted Answer

Here are some ways to ensure the compliance of passengers with safety regulations and procedures:1. Provide clear and concise instructions2. Be assertive but polite3. Be consistent4. Be patient5. Encourage passengers to ask questions6. Be prepared to take action

Question 16

How do you deal with cultural differences and diverse groups of passengers?

Accepted Answer

Here are some tips on how to deal with cultural differences and diverse groups of passengers:1. Be respectful of different cultures2. Be aware of your own cultural biases3. Be patient and understanding4. Be clear and concise in your communication5. Use interpreters when necessary6. Be prepared to compromiseHere you can check out the cabin crew interview dress code for your interview day.

Question 17

How would you handle a medical emergency on board?

Accepted Answer

As a flight attendant, I am trained to handle medical emergencies on board. If there is a medical emergency on board, I will first assess the situation to determine the severity of the emergency. I would then call other crew members for help and contact medical professionals on the ground to get advice on how best to treat the passenger. I will provide medical assistance to the passenger to the best of my ability, which may include first aid, use of medical equipment, or helping the passenger to breathe.I will monitor the passenger's condition during an emergency to ensure they are stable and keep the passenger's family or friends informed of their condition. It is important to remain calm, organized, patient, and professional during a medical emergency on board. By following these tips, I can help ensure that I am able to handle a medical emergency on board in a professional and effective manner.

Question 18

What languages do you speak, and are you comfortable communicating in them with passengers?

Accepted Answer

I am able to communicate in English, French, Spanish, German, Chinese, Japanese, Korean, and Portuguese. I feel comfortable communicating with passengers in this language. I am able to understand and translate some basic phrases in other languages such as Arabic, Hindi, and Russian.Also, you can make your answer.

Question 19

Why should we hire you as a cabin crew member?

Accepted Answer

I believe I will be an asset to your team as a cabin crew member. I have the following skills and qualities that I believe make me a strong candidate for the position:1. Excellent communication skills2. Strong customer service skills3. Ability to work well under pressure4. Teamwork skills5. Flexibility6. Passion for travel

Question 20

Do you have any experience handling special needs or disabled passengers?

Accepted Answer

Yes, I have experience handling passengers with special needs or disabilities. I worked as a flight attendant for 5 years, and during that time I had the opportunity to assist passengers with a variety of special needs.This question is for experienced cabin crew only. The interviewer never asked this question to a fresher.

Air India Cabin Crew Interview Questions And Answers [Download PDF]