Airline Customer Service Jobs at Heathrow Airport in April 2024

Published by Paresh Baidya on

Hello, friends here you will get a job notification for airline customer service jobs at Heathrow Airport, UK. It’s an airport ground staff job if you think this will be a better option for you. All through its jobs from the World’s most popular and ranked no 1 airline, Emirates Airlines. Airport customer service jobs are one of the most responsible jobs in the ground staff category.

So, if you want to join an airline customer service jobs then please read this article till the end to apply it online. Here in this article, you will get all the information for the CSA job in an airport. like ground staff eligibility criteria, job description, salary details, and how you can apply it online.

airline customer service jobs

Eligibility Criteria of Passenger Service Agent Jobs in Heathrow

  • All the applicant must have a good level of secondary education or equivalent.
  • You should have experience in Airport Passenger Services handling.
  • Knowledge of Departure Control systems.
  • Must have completed professional training courses in Passenger Services and Ground Operations to apply for passenger service agent hiring.
  • Knowledge of Reservations & Ticketing advantageous to become a customer service agent airport.
  • You must have fluent in English. (speaking and written)

Airport Service Agent at Heathrow Airport in the United Kingdom

Job location – Heathrow Airport, United Kingdom

How to apply – please check the below section to apply online

Note – if you are interested to apply for Emirates cabin crew please check the mentioned link

Airport Customer Service Jobs Description for Freshers

  • Providing support to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include identifying the needs of different categories of customers such as unlimited minor, low mobility customers, etc., which ensure special services and facilities suitable to meet the customer’s special service needs.
  • After arrival, deploy the operation of the backside-driven limousine airport for eligible customers and open the Emirates Arrival Information Desk.
  • Monitor arrival immigration problems, retrieve relevant documentation, and accordingly ensure all procedures related to travel, immigration, and safety rules. Monitor check-in with ‘queue-combs’ to inform clients about the delay, to identify and prioritize premium customers, and maintain service standards.
  • To help prepare and complete the pre and post-flight documentation and statistical information to ensure that all the data is accurate.
  • Provide cover in the absence of senior team members during the leave/illness/ training guided by the airport service officer or other senior associates.
  • Assistance in tackling problems such as delays, interruptions, extra luggage or unapproved boarding, including the implementation of ‘ays option’ within the guidelines on duty given by senior staff to maintain trust and loyalty of customers. Also, ensure that the eligible customers are provided with accommodation and transportation as per the applicable procedures.
  • As per the procedures, as per the prescribed procedures, boarding on gates, assist in boarding, provide announcements and hand luggage, handling late-to-gate customers, secure coupon and reconciliation to confirm the headcount safe and timely Departure. Of flights.
  • Baggage against the agreed standards for keeping customers informed of any delay or irregularity in maintaining an efficient luggage delivery service and monitoring the files of quality services and quality services as per the Emirates Standard Operating Process. Monitor delivery performance.
  • Where necessary and if applicable, support and cover the Emirates Ticket Desk function, and follow the ticket/reservation duties to ensure uninterrupted service to the customers. Provide a full range of Emirates products and services to all customers to maximize ticketing revenue. Issue of tickets, EMD, EBT, whenever necessary, make reservations and make amendments. To re-release and re-calculate the fares for customers to change travel schedules and collect any extra as needed. Verify credit card. Complete daily ticket sales and assist banking duties as needed.
  • Where necessary and if applicable, support the duties in the Emirates Lounge. Contact with service providers and maintain contractual staff, supervise the operation of catering, cleaning, and maintenance and ensure that the service standards are met and maintained.

Note – if you don’t have a professional resume you can download a free resume from here. Also, you can send me your details on I will make your resume within 2 working days but it will cost you only $8.55 USD (via PayPal or internet banking only) and for Indian 400 rupees only.

Salary & Benefit of Airport Ground Crew Jobs

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us on our website

Note –  check the full details about Emirates Airlines’ cabin crew salary and benefits.

How to Apply for Customer Service Jobs at Heathrow Airport

Friends as all of you know this is an airport customer service job notification. So, if you want to apply for Emirates ground staff jobs company’s official website please click here. Then just you need to log in fill out some form and then submit it.

Note – here you can check out some airlines interview question lists that will help you to pass this interview. Also, you can check out other airline jobs like ground staff jobs and flight attendant jobs.

I think This article will help you to attend the airline customer service jobs. So, if your dream is to become a cabin crew please check this full article and attend the interview. I think my information will help you to get you the dream job.

Also, you can contact us for pilot jobs, cabin crew jobs, and ground staff jobs. On Aviation Dreamer’s official website, you will get attractive interview tips for your cabin crew and ground staff which will help you to clear your interview easily.

If you have any more queries to ask me related to these jobs please comment below or you can contact me on my Facebook page and YouTube channel. Thank You.

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Paresh Baidya

Hello, Everyone I am Paresh Baidya. And an Experienced Airlines Staff.Apart from that, I am a YouTuber and Blogger of AVIATION DREAMER. And I love to making video and writing on the different topic and my hobbies are listening to music and traveling through the country.


kanika sharma · June 29, 2019 at 11:51 AM

sir pease tell about the job at the heathrow airport because the one you have mentioned above has last date 18 june so i cant apply , please tell if there is some other job at the heathrow airport

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